But if you ask a business leader who has implemented Web service-based solutions, you'll get a different kind of answer. You'll hear that Web services are an approach that helps the business connect with its customers, partners, and employees. They enable the business to extend existing services to new customers. They help the business work more efficiently with its partners and suppliers. They unlock information so it can flow to every employee who needs it. They reduce development time and expense for new projects. You'll hear less about what Web services are and more about what they enable the business to do.